Terms & Conditions

Welcome to ruubruu.com (“Site”), the online store for RuuBruu operated by Krishaa Apparels Pvt. Ltd. (“we”, “us”, “our”). By accessing, browsing, or purchasing from this Site, you (“Customer”, “you”) agree to be legally bound by these Terms & Conditions, our Privacy Policy, and applicable laws.

If you do not agree with any part of these Terms, please discontinue use of the Site immediately.

Brand Philosophy

RuuBruu is more than apparel; it’s a movement. Our products represent a vision where luxury meets empowerment and craftsmanship meets purpose. These Terms ensure transparency, integrity, and respect in all interactions.

Intellectual Property & Accessibility

All content on this Site—including logos, designs, text, images, videos, and trademarks—is the exclusive property of Krishaa Apparels Pvt. Ltd. or its licensors and is protected under Indian and international laws.

  • You may not reproduce, modify, or commercialize any content without written consent.
  • You may not use our brand assets to imply endorsement or affiliation.
  • You may not reverse-engineer designs or misuse fabric innovations.

User-Generated Content

By sharing photos, reviews, or content tagged with RuuBruu, you grant us a non-exclusive, royalty-free license to use such content for promotional purposes.

Account Registration & Security

  • You must be at least 18 years old or have guardian consent.
  • You are responsible for maintaining account confidentiality.
  • Notify us immediately of unauthorized access.
  • We may suspend accounts for fraud, misuse, or violations.
  • Inactive accounts (over 2 years) may be deactivated.

Products & Craftsmanship

  • All products are handcrafted; slight variations are natural and not defects.
  • Product images are indicative; actual colors may vary due to screen settings.
  • Prices are listed in INR (₹) and include applicable taxes.

Orders & Payments

Order Process

  1. Add items to cart
  2. Enter shipping and billing details
  3. Select payment method
  4. Receive confirmation via email

Payment Methods

Credit/Debit Cards (Visa, Mastercard, Amex), UPI, and Net Banking.

Order Acceptance

We reserve the right to refuse or cancel orders due to pricing errors or stock issues. Refunds (if applicable) will be processed within 3 business days.

Shipping Policy

Orders are delivered within 3–10 working days depending on location.

Return, Exchange & Refund

Returns and exchanges are governed by our Return Policy. We reserve the right to update this policy at any time.

Customer Support

Our support team is available via Email, Phone, WhatsApp, and social media platforms. We typically respond within 48 hours (delays may occur in some cases).

Promotions & Offers

  • Discount codes are non-transferable and for one-time use only.
  • Offers cannot be combined unless specified.
  • We may modify or cancel promotions due to misuse or technical errors.

User Conduct

You agree not to:

  • Harass, defame, or discriminate against others.
  • Use bots or automated tools to access the site.
  • Attempt fraudulent returns or chargebacks.
  • Misrepresent affiliation with our brand.

Violations may result in account termination and legal action.

Disclaimers

  • Minor variations in handcrafted products are not defects.
  • We do not guarantee suitability for all body types or occasions.
  • The Site is provided “as is” without warranties of uninterrupted service.

Limitation of Liability

Our total liability is limited to the order value. We are not responsible for indirect damages (loss of income, data, etc.) or third-party issues such as courier delays or payment failures.

Indemnification

You agree to indemnify and hold Krishaa Apparels harmless against any losses arising from:

  • Your breach of these Terms
  • Misuse of Site content
  • Violation of third-party rights

Dispute Resolution & Governing Law

  • All disputes are subject to the jurisdiction of courts in Noida, India.
  • Governed by Indian law.
  • No class action claims allowed; disputes must be individual.

Policy Updates

We may update these Terms from time to time. Continued use of the Site implies acceptance of changes.

Contact Information

Krishaa Apparels Pvt. Ltd.

28038, Tower - E, 14th Avenue, Gaur City – 2,
Greater Noida West, India – 201009

© 2025 RuuBruu by Krishaa Apparels. All Rights Reserved.